WolfPack Privacy Policy and Terms of Service

Effective Date: June 25, 2018

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Your privacy is very important to us. Please read below to see how WolfPack handles information. Before you get to the details, here are a few of our fundamental privacy principles:

• Information you upload or post to WolfPack may be seen by others depending on your privacy settings.

• Experiences shared by members of packs (shared trips, chats, planned routes) will be visible to all the members of the pack to support the group experience.

• We aggregate and de-identify certain information about our members to use for business purposes.

• We offer clearly-identified public features (e.g., public runs) that by nature are shared with others and shall not be considered private.

• We give you several ways to control the privacy of your personal information and are continuously working to enhance privacy options available to you.

 

WolfPack respects your privacy and shares your concern about the security of information you may submit to WolfPack’s websites and the related mobile applications and services (collectively, the “Services”). Our privacy policy (the “Privacy Policy”) explains the information we collect, how we use and share it, how to manage your privacy settings and your rights in connection with the Services. Please also read the End User License Agreement above which sets out the terms governing the Services.

 

WolfPack is headquartered in Rockville, MD and our Services are provided to you by WolfPack Systems, Inc. If you are a resident of the European Union (“EU”), WolfPack Systems, Inc. is the controller of your personal data for the purposes of EU data protection law.

 

Unless indicated otherwise, this Privacy Policy does not apply to third party products or services or the practices of companies that we do not own or control, including other companies you might interact with on or through the Services.

 

Questions or comments about this Privacy Policy may be submitted by email to support@wolfpack.run.

 

We Collect, Use, Share and Otherwise Process Information

 

WolfPack relies on a number of legal bases to collect, use, share, and otherwise process the information we have about you for the purposes described in this Privacy Policy, including:

• as necessary to provide the Services and fulfill our obligations pursuant to the End User License Agreement. For example, we cannot provide the Services unless we collect and use your location information;

• where necessary to comply with a legal obligation, a court order, or to exercise and defend legal claims;

• to protect your vital interests, or those of others, such as in the case of emergencies;

• where you have made the information public;

• where necessary in the public interest; and

• where necessary for the purposes of WolfPack’s or a third party’s legitimate interests, such as those of visitors, members or partners.

 

Our Legitimate Interests

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We process your information in furtherance of our legitimate interests, including:

• providing and improving the Services, including any personalized Services. We do so as it is necessary to pursue our legitimate interests of providing and developing innovative and tailored offerings to our members on a sustained basis; and

• keeping the Services safe and secure. We do so as it is necessary to pursue the legitimate interests of WolfPack and its members in ensuring the Services are secure, and to protect against fraud, spam and abuse, etc.

 

Information WolfPack Collects

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WolfPack collects information about you, including information that directly or indirectly identifies you, if you or your other members choose to share it with WolfPack. We receive information in a few different ways, including when you plan trips (runs), establish and maintain groups (wolfpacks), and complete activities using the Services. WolfPack also collects information about how you use the Services. There are also several opportunities for you to share information about yourself and your activities with WolfPack. For example:

• We collect  such as your name, email address, and password that helps secure and provide you with access to our Services. We provide the optional opportunity to share additional information such as nickname visible to other users, gender, and phone number; such optional information supports some functionality of the Services but is not required to use primary functionally.

• We collect and process  when you sign up for and use the Services. To record your run and provide the radar functionality for group travel, it is necessary to collect and record the location of your device including data such as speed and direction. Processing of your location data is essential to the Services which we provide and a necessary part of our performance of the agreement we have with you.

• Profile and use information is collected about you when you choose to upload a picture, emergency contact information, vehicle details, or otherwise use the Services.

• You can choose to add access to your to find people already using WolfPack and/or invite them to join you. Sharing your contact information is not required for you to use WolfPack. By submitting such contact information, you confirm that you have the authority to use and share such information.

• WolfPack allows you to sign up and log in to the Services using accounts you create with third-party products and services, currently consisting of Facebook (collectively, “Third-Party Accounts”). If you access the Services with  we will collect information that you have agreed to make available such as your name, email address, and profile information (to utilize your profile photo in WolfPack’s services) with the applicable Third-Party Account. This information is collected by the Third-Party Account provider and is provided to WolfPack under their privacy policies. You can generally control the information that we receive from these sources using the privacy settings in your Third-Party Account.

• We collect information from your browser, computer, or mobile device, which provide us with  when you access or use the Services. This technical information includes device and network information, cookies, log files and analytics information.

 

Note: WolfPack does not capture your payment information. Rather, subscriptions are processed through integrated services from Paypal, Google, or Apple.

 

Cookies and Similar Technologies

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When you visit the Services via the WolfPack website, a cookie will be stored on your computer. Generally, cookies and similar technologies work by assigning to your browser or device a unique number that has no meaning outside of WolfPack. WolfPack uses these technologies to personalize your experience and to assist in delivering content specific to your interests. Additionally, after you’ve entered your member ID and password during a session on the Services, WolfPack saves that information so you don’t have to re-enter it repeatedly during that session.

 

Most browsers automatically accept cookies. To manage the collection of information through cookies or other equivalent technology you can use the settings on your browser or mobile device. WolfPack is committed to providing you choices to manage your privacy and sharing. However, WolfPack does not recognize or respond to browser-initiated Do Not Track signals, as the internet industry has not fully developed Do Not Track standards, implementations and solutions. To learn more about Do Not Track signals, you can visit https://allaboutdnt.com. Not accepting cookies may make certain features of the Services unavailable to you. WolfPack may also use your IP address to identify you, to administer the Services and to assist in diagnosing problems with WolfPack’s servers.

 

Log Files

 

The Services use log files. Stored information may include IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is used to analyze trends, administer, protect and secure the Services, and gather broad demographic information for aggregate use.

 

How WolfPack Uses Information

 

WolfPack uses the information we collect and receive to administer and operate the Services and as otherwise described in this Privacy Policy. For example, we use your location information to position you on other group members’ radar screens. Subject to your settings, your information and profile will be shared on WolfPack to participate in the Services, for example to allow you to join other packs.

 

In WolfPack, real-time location information is shared among members of a pack actively sharing a group run together (including fellow participants in a public run). It is not shared with any other members.

 

We also use your information to analyze, develop and improve the Services. To do this, WolfPack uses third party analytics providers to gain insights into how our Services are used and to help us improve the Services. We may also use your information to provide support related to the Services, protect members and enforce our End User License Agreement, promote safety, and communicate with you. Additionally, your information may be shared with third parties, as set forth below.

 

WolfPack may de-identify or aggregate the content you make available in connection with the Services, in ways that do not personally identify you. Examples of such aggregated information or statistical data include information about usage, demographics, and runs/routes.

 

We use your information to communicate with you about the Services, send you marketing communications (where you have agreed to receive such messages), or let you know about new features or updates to our End User License Agreement. We also use your information to respond to you when you contact us.

 

How Information is Shared

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Service Providers

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We may share your information with third parties who provide services to WolfPack such as supporting and improving the Services, promoting the Services, processing payments, or fulfilling orders. These service providers will only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information.

 

Affiliates and Acquirers of our Business or Assets

 

We may share your information with affiliates under common control with us, who are required to comply with the terms of this Privacy Policy with regard to your information. If WolfPack becomes involved in a business combination, securities offering, bankruptcy, reorganization, dissolution or other similar transaction, we may share or transfer your information in connection with such transaction.

 

Legal Requirements

 

We may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process. We may also retain, preserve or disclose your information if we determine that disclosure is reasonably necessary or appropriate to prevent any person from death or serious bodily injury, to address issues of national security or other issues of public importance, to prevent or detect violations of our End User License Agreement or fraud or abuse of WolfPack or its members, or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.

 

DMCA Notices

 

We may share your information with third parties when we forward Digital Millennium Copyright Act (DMCA) notifications, which will be forwarded as submitted to us without any deletions.

 

How We Protect Information

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We take several measures to safeguard the collection, transmission and storage of the data we collect. Although we strive to employ reasonable protections for your information that are appropriate to its sensitivity, we do not guarantee or warrant the security of the information you share with us and we are not responsible for the theft, destruction, loss or inadvertent disclosure of your information or content. No system is 100% secure. The Services uses industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information. The Services are registered with site identification authorities so that your browser can confirm WolfPack’s identity before any personally identifiable information is sent. In addition, WolfPack’s secure servers protect this information using advanced firewall technology.

 

To help ensure that these measures are effective in preventing unauthorized access to your private information, you should be aware of the security features available to you through your browser. You should use a security-enabled browser to submit your credit card information to our payment processing partners and other personal information at the Services. Please note that if you do not use a SSL-capable browser, you are at risk for having data intercepted.

 

Most browsers have the ability to notify you if you change between secure and insecure communications, receive invalid services identification information for the Services you are communicating with, or send information over an unsecured connection. WolfPack recommends that you enable these browser functions to help ensure that your communications are secure. You can also monitor the URL of the services you are visiting (secure URLs begin with https:// rather than http://), along with the security symbol of your browser to help identify when you are communicating with a secure server. You can also view the details of the security certificate of the services to which you are connected. Please check the validity of any Services you connect to using secure communications.

 

Disclaimer

 

While WolfPack continues to work hard to protect your personal information, no data transmission over the Internet can be guaranteed to be absolutely secure, and WolfPack cannot ensure or warrant the security of any information you transmit to WolfPack. Transmitting personal information is done at your own risk.

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Managing Your Settings

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Adjust Notification and Email Preferences

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WolfPack offers various ways to manage the notifications you receive. You can choose to stop receiving certain emails by indicating your preference using links located at the bottom of each email or contacting us at support@wolfpack.run. Any administrative or service-related emails (received invitations, an update to this Privacy Policy or the End User License Agreement, etc.) generally do not offer an option to unsubscribe as they are necessary to provide the Services you requested.

 

Updating Account Information

 

You may correct, amend or update profile or account information that is inaccurate at any time by adjusting that information in your account settings. Email address may not be changed after signing up for service as it is used to identify you as a user. If you need further assistance, please contact WolfPack at support@wolfpack.run. WolfPack will generally respond to your request within 7-10 business days.

 

Deleting Information and Accounts

 

You may request that your account is deleted by contacting support@wolfpack.run. Once deleted, your data, including your account, WolfPack’s, saved routes, and other activities cannot be reinstated.

 

Note that content you have shared with others (for example, chat messages with your WolfPacks, planned routes) or that others have copied may also remain visible after you have deleted your account or deleted the information from your own profile. Your public profile may be displayed in search engine results until the search engine refreshes its cache.

 

WolfPack relies on third parties to process payment and subscription information which, among other benefits to users, limits the personal payment data shared and stored on our site. Because of this, deleting your account will not automatically end your paid subscription. You will need to additionally cancel the recurring subscription using instructions from the payment processor – Apple, Google, or Paypal. Relevant links are provided in our FAQ page at https://www.wolfpack.run/faq.

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EU Members’ Rights

 

If you are habitually located in the European Union, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances. We describe these rights below:

 

Access and Porting

 

You can access much of your information by logging into your account. If you require additional access, or to download a copy of your data, contact us at support@wolfpack.run.

 

Rectify, Restrict, Limit, Delete

 

You can also rectify, restrict, limit or delete much of your information by logging into your account. If you are unable to do this, please contact us at support@wolfpack.run.  WolfPack will generally respond to your request within 10-14 business days.

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Object

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Where we process your information based on our legitimate interests explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.

 

Revoke consent

 

Where you have previously provided your consent, such as upon accepting this privacy policy at the start of using Services, you have the right to withdraw your consent to the processing of your information at any time. In certain cases, we may continue to process your information after you have withdrawn consent if we have a legal basis to do so or if your withdrawal of consent was limited to certain processing activities. Upon revoking such consent, you will not longer be able to use WolfPack.

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Complain

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Should you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority.

 

Transfers

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The Services are operated from the United States. If you are located outside of the United States and choose to use the Services or provide information to us, you acknowledge and understand that your information will be transferred, processed and stored in the United States, as it is necessary to provide the Services and perform the terms of service described in our End User License Agreement. United States privacy laws may not be as protective as those in your jurisdiction.

 

Retention of Information

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We retain information as long as it is necessary to provide the Services to you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the Services or until you ask us to delete it or your account is deleted whichever comes first. Following your deletion of your account, it may take up to 30 days to fully delete your personal information and system logs from our systems. Additionally, we may retain information from deleted accounts to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the End User License Agreement and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

 

Information about you that is no longer necessary and relevant to provide our Services may be de-identified and aggregated with other non-personal data to provide insights which are commercially valuable to WolfPack, such as statistics of the use of the Services. For example, we may retain publicly available routes in the run library and other depersonalized geolocation information to continue to improve the Services and provide functionality to other users. This information will be de-associated with your name and other identifiers.

 

Privacy Policy Information

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WolfPack reserves the right to modify this Privacy Policy at any time. Please review it occasionally. If WolfPack makes changes to this Privacy Policy, the updated Privacy Policy will be posted on the Services in a timely manner and, if we make material changes, we will provide a prominent notice. If you object to any of the changes to this Privacy Policy, you should stop using the Services and delete your account.

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Community Guidelines

Effective Date: February 1, 2019

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WolfPack may host public packs (groups) using features of the Services. Your participation in such public groups is voluntary and you may enter or leave at any time.

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Public groups are not moderated by WolfPack. As such, you and your fellow members of public groups shall adhere to the following general community guidelines to encourage a good experience for everyone. By participating in a public group, you must agree to the following guidelines on conduct:

 

• Post content (including trips, written content, and photos) that are appropriate for a diverse audience.

• Follow the law. Support or praise for terrorism, organized crime, or hate groups is not allowed. It's never OK to encourage violence or attack anyone based on their race, ethnicity, national origin, sex, gender, gender identity, sexual orientation, religious affiliation, disabilities, or diseases.

• Threats of harm to public and personal safety are not allowed.

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